1. Agreement Acceptance & Introduction

1 We, at Travelojourney, are dedicated to ensuring that you have a wonderful travel experience. To prevent any misunderstandings, we kindly ask you to carefully read, understand, and adhere to the following 'Terms and Conditions' along with our Privacy Policy before booking any tour, holiday, service, or making any transaction with Travelojourney, whether at any of our sales offices, through a sales partner, online on our website, any mobile application, or otherwise. By booking any tour or service with Travelojourney, you are deemed to have given your unconditional consent to accept and comply with these 'Terms and Conditions'. If you disagree with any part of these 'Terms and Conditions', please refrain from proceeding with the booking.

2 These 'Terms and Conditions' apply to all group tours, customized holidays, corporate tours, and any other services and products for Domestic, International, or Inbound organized by 'NX24 Travelojourney International Private Limited'.

3 Travelojourney has the ultimate authority on the interpretation of these 'Terms and Conditions'.

4 Travelojourney reserves the right to amend, vary, add, amplify, or waive any stipulation, representation, term, or condition mentioned in these 'Terms and Conditions'.

5 In the event of any unprecedented force majeure situation or any changes in Government policy, Travelojourney reserves the right to supersede any part of these 'Terms and Conditions' with an alternative and valid enforceable provision.

6 Each of these 'Terms and Conditions' shall be severable, and if any provision thereof is declared invalid, illegal, or unenforceable, the remaining provisions shall nevertheless have full force and effect.

7 These 'Terms and Conditions', together with other booking-related terms/communication sent periodically, represent the entire agreement between Travelojourney and you.

8 There is no agreement between the Company and you until the company has received the initial registration amount/deposit, as the case may be.

2. Elucidation / Description

1 These 'Terms and Conditions' shall be referred to as 'NX24 Travelojourney International Private Limited Terms and Conditions' or 'Travelojourney Terms and Conditions'.

2 These 'Terms and Conditions' may also be referred to as 'Rules and Regulations'.

3 NX24 Travelojourney International Private Limited will hereinafter be referred to as 'Travelojourney', 'TJ', 'NXTIPL', 'the Company', 'the organization', 'we', 'us', or 'our', and its users will hereinafter be referred to as 'Guest/s', 'them', 'they', 'their', 'You', 'Your', 'tourist/s', 'traveler/s', 'client/s', 'customer/s', 'pax', or 'passengers'.

4 The website of Travelojourney are collectively referred to as 'Website'.

3. Interpretations

3.1 'NX24 Travelojourney International Private Limited' operates under the brand name 'Travelojourney', therefore, both these names will be considered one and the same and used synonymously therein.

3.2 'Website' means www.travelojourney.com and 'Web page' means a page on the Website www.travelojourney.com.

3.3 'Brochure' means a document with tour information in the form of a printed brochure, E-brochure, E-itinerary, leaflet, booklet, travel planner, Tour Price list, Tour Information Email, etc.

3.4 'Tour' means any Domestic/ International/ Inbound Tour organized by Travelojourney.

3.5 'Group Tour' means a number of guests booked on any scheduled tour comprising a minimum of 20 guests for an Indian tour and 30 guests for an international tour.

3.6 'FIT' means Free Independent Travel and 'GIT' means Group Inclusive Tour.

3.7 'Corporate Tour' means a special tour designed for corporates, industries, institutions, independent organizations, ad-hoc groups, or individuals to facilitate their meetings, incentives, conferences, exhibitions, seminars, team building, and other events. This segment is also known as MICE i.e. Meeting, Incentive, Conference, Exhibition.

3.8 'Customized Holiday' means a tailor-made holiday designed as per the requirements of an individual guest. This segment is also known as FIT.

3.9 'Inbound' or 'India Inbound' means tours, packages, or any service provided to foreign nationals or non-resident Indians to explore the states of India and the Indian Subcontinent.

3.10 'Specialty Tour' means a group tour designed to meet the special interest of travelers which include but are not limited to Honeymoon Special, Women’s Special, Seniors’ Special, Singles’ Special, Short Trips, Cost Saver, Festival Tours, Adventure Tours, Trekking Tours, etc.

3.11 'Sales Partner' means Travelojourney's authorized travel agent who possesses the requisite licenses, permissions, expertise, and infrastructure to sell the tours organized by Travelojourney to all prospective guests. These include sales channels such as PSPs i.e. Preferred Sales Partners; KSPs - Key Sales Partners, OSP - Overseas Sales Partners, and franchisees.

3.12 'Travel Advisor' means Travelojourney's authorized salesperson who assists and guides guests on booking their Travelojourney tour/service.

3.13 Associate/ Destination Management Company (DMC) / Contractor/ Supplier/ Vendor means a service provider of a tour or package which includes but is not limited to airline, cruise, railway, road transport, hotel, restaurant, caterer, sightseeing attraction, entertainment park, etc.

3.14 'Tour Manager/ TM / Tour Leader/ Tour Escort / Tour Assistant/ Main Hoon Na', is a person designated by Travelojourney to conduct the tour as per the itinerary. S/he will also assist or guide the guest/s during the tour.

3.15 'Guest/s' means all the tourists, travelers, vacationers, sightseers, visitors, backpackers, customers, clients who have registered their names or inquired about a tour/package or booked the tour by making part or full payment for any scheduled tour, customized package, or any other travel-related service provided by Travelojourney.

3.16 'Gender' - The masculine gender shall also include the feminine gender and vice versa, the singular shall include plural and vice versa and shall include grammatical variations if any.

3.17 'Tour price' means the price mentioned in the Tour Price Grid on the website/ mobile application/ SMS/ email/ WhatsApp/ brochure / E-brochure/ leaflet/ advertisements on print, electronic, and social media, etc., which is to be paid by guests for booking the tour. Taxes, surcharges, if any, are payable over and above the Tour Price.

3.18 'Child' means a guest who falls below the age of 11 years.

3.19 'Infant' means a guest who falls below the age of 2 years.

3.20 'Extra bed' or mattress means an additional roll-on mattress on the floor in a twin/double bed room.

3.21 'Surcharge' means an additional fee/charge/tax over and above the initially quoted tour price which is due to peak season/special event, charged by the associates/suppliers/contractors/tourism or government authorities.

3.22 'Peak Season' and 'Super Peak Season' are the seasons of the year where the demand surpasses the supply which results in an overall cost increase. This includes but is not limited to Summer Vacation, Diwali Vacation, Christmas Vacation, New Year Holidays, any Country Specific Vacation/Festival or National/International Events, etc.

3.23 'First Day/Last Day/Day' of the tour shall start at any time (i.e., in the morning/afternoon/evening/night/midnight) at the first destination depending on the arrival of the respective flight/train/cruise or any other mode of transport and the same shall be in the case of the last day of the tour. In other words, a 'Day' of the tour shall mean a part of the day or 24 hours or its part thereof.

3.24 'Meal Service' on tour comprises pre-set breakfast (B)/lunch(L)/dinner(D) and/or any other snack and mineral water bottle as mentioned in the itinerary.

3.25 'Jain Meal' on tour means food without onion & garlic served at Lunch and Dinner as per the tour itinerary, not necessarily before sunset. It may be a buffet service or a table service.

3.26 'VISA' means 'Visitor’s International Stay Admission' is a conditional authorization granted by the immigration authorities of a territory to foreigners allowing them to enter, remain within, or to leave that territory for a specified period of time. This is in the form of a paper authorization or a stamp/sticker endorsed on the applicant’s passport. Travelojourney is a facilitator and does not have any role in the granting/rejecting of the Visa.

3.27 'Force Majeure' means an event or circumstance not within the control, directly or indirectly, of Travelojourney in its ability to perform its obligations/responsibilities regarding the tour, including

• war, hostile invasion, act of foreign enemies;

• rebellion, revolution, terrorism, insurrection, or civil war;

• political unrest, government orders, riots, commotion, disorder, curfews, strikes, lockouts, etc.;

• any act or omission of any government instrumentality;

• a change in legal requirements;

• infectious diseases, epidemic, pandemic;

• explosion, fire, flood, drought, tsunami, earthquake, volcanic eruption, hurricane, tempest, typhoon, cyclone, snowstorm, thunderstorm, landslides, and other exceptional natural calamities and acts of God;

• ionizing radiation or contamination by radioactivity from any nuclear fuel/waste or radioactive toxic explosive of any nuclear assembly.

3.28 'Cancellation Policy' means a policy laid down in Travelojourney's 'Terms and Conditions' wherein applicable cancellation charges are specified which are to be borne by the guests on cancellation of their tour.

3.29 'Cancellation Charge' means a charge borne by the guest upon canceling their tour for any reason whatsoever.

3.30 'Refund' means repayment of the sum of money to the guest paid by him/her at the time of booking the tour after deducting the applicable cancellation charge.

3.31 'Future Tour Voucher' (FTV) means a credit voucher of a specified value issued by Travelojourney on cancellation of the tour. FTV must be utilized by the guest/s for booking their future tour with Travelojourney within the specified period and as per the agreed terms indicated in the said FTV.

3.32 'Tour Transfer Charge' (TTC) means 'estimated maximum charge' that the guest may have to pay if their booked tour is being postponed due to the occurrence of certain unavoidable / Force Majeure situation.

3.33 'Operational Expense' means expenses that Travelojourney has to incur through its normal course of business to conduct its tours and business operations.

3.34 'Jurisdiction' means the geographical area over which a court or government body has the power and right to exercise authority. For any legal matter involving the company, parties hereto agree to confer exclusive jurisdiction to Mumbai Courts / Forums.

4. Booking Related

4.1 Booking of Group Tour, Customized Holiday, Corporate Tour, Inbound, and any independent service through Sales Channels or Online through website/mobile app:

Any guest who inquires about or purchases any product offered by Travelojourney through its website, mobile application, branch office, sales office, or call center agrees to enter into a contract with Travelojourney. A contract is said to have been executed by both the parties i.e. Travelojourney and the guest. Once a contract is executed, both parties are bound by the 'Terms and Conditions' mentioned on Travelojourney's website/travel planner/brochure/booking form. When a guest books the product/service offered by Travelojourney, provides his/her information and consent for initiating the booking, and thereafter makes the payment of the registration amount, it indicates that the guest is interested in the tour and has read, understood, and accepted all the 'Terms and Conditions' mentioned on the Travelojourney website/travel planner/brochure/booking form. In case the booking formalities are processed by the guest on behalf of his/her family, s/he is deemed to have been authorized to do so by his family members after reading, understanding, and accepting all the Travelojourney 'Terms and Conditions' mentioned on the website/travel planner/brochure/booking form. A guest must be eighteen (18) years or above to make a booking with Travelojourney. A guest must ensure that all the information provided by him/her while filling the booking form is accurate, as the booking is processed based on this information. In case of any incorrect information, the loss or cost incurred for amendment will be borne by the guest. Travelojourney reserves the right to accept or to decline any booking of any person/s or cancel the booking without assigning any reason.

4.2 Customized Holiday Booking:

Travelojourney offers flexibility to the guests who do not wish to opt for the readymade holiday itineraries available on the website. Our Travel Advisors assist such guests to create their customized tailor-made holiday as per their requirement and interest. A non-refundable Holiday Design Fee (HDF) of INR 1500 for India and INR 3000 for the World must be paid at the time of inquiry. HDF will be adjusted in the booking amount if the holiday is booked within 20 working days from the date of receiving the same. HDF includes only two free amendments to the itinerary.

4.3 Corporate Tour Booking:

In the case of Corporate Tour, along with these 'Terms and Conditions', terms of 'Service Contract' signed with corporate/industry/institution/independent organization/ad-hoc group, etc. shall also apply. 'Service Contract' is generally signed by the authorized personnel of corporate/industry/institution/independent organization/ad-hoc group, etc., and the terms are applicable to each member of the tour.

4.4 User Registration on Website:

After booking, guests can register on Travelojourney's website for their respective tour information. They will be able to log in through User ID and Password created at the time of registration. Guests are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under their password or account. In case of any unauthorized use of password or account or any other breach of security, guests are requested to immediately notify travel@travelojourney.com/ respective Travel Advisor. Guests are also requested to ensure that they have logged out from the account at the end of each session. Travelojourney cannot and will not be liable for any loss or damage arising from failure to comply with this.

4.5 Communication with the Guest:

Any communication by Travelojourney will be made through e-mail, WhatsApp, SMS, telecall, etc., on the registered legitimate contact details provided on the booking form by the guests and shall be deemed to have been communicated to and received by the guest. Guests must ensure that the number is valid and messages are checked periodically. Travelojourney is not a mobile network operator and does not guarantee the delivery of SMS-text messages/WhatsApp messages/email. The guest will indemnify Travelojourney for any action taken by TRAI due to a wrong number/email provided by the guest for any reason whatsoever.

4.6 Physical and Mental Fitness:

When a guest books the tour or when someone else books the tour on their behalf, it implies that the guest is physically and mentally fit to travel to the particular destination. It is crucial for the guest/s to maintain their health throughout the tour and carry any required medication with a doctor's prescription. Travelojourney reserves the right to decline the booking or discontinue the guest from the tour if the guest is found unfit to travel, or if their medical condition is causing inconvenience to fellow travelers in the group tour. Any expenses due to health issues arising during the tour shall be entirely borne by the guest, and we shall not be held responsible in any manner whatsoever. Additionally, guests are advised that high-altitude locations in the tour itinerary may pose challenges for individuals; it is recommended that guests consult with their doctors before booking the tour. Guests with pre-existing medical conditions must consult their doctors before booking any tour, especially high-altitude destination tours, to ensure a safe and enjoyable experience.

4.7 Mandatory Health Requirement:

Guests must abide by the mandatory requirements for travel to the destination, such as Vaccination, RT-PCR tests, RAT, e-pass formalities, health checks on arrival/on tour, etc., as per the state or country. These requirements or regulations are subject to change periodically. Any cost incurred for such requirements should be borne by the guests. It will be the sole responsibility of the guest to carry the certificate or test report with them and present it whenever asked for by the officials. Any State or Country or service provider such as Airline, Cruise Company, Railway may decline the entry to a guest/s on medical grounds in such a situation the consequences including all kinds of expenses will be borne by the guest.

4.8 Travel During Pregnancy:

Travelojourney does not recommend travel during pregnancy. The Company does not provide any specialized facilities and/or treatments required for childbirth, prenatal, or early infant care on tour. Guests should consider the risks of traveling where necessary medical care for pregnancy may not be available and may not be reachable in a timely manner to address potential medical complications, problems, and emergencies that can occur during pregnancy.

5. Payment Related / Package cost and Service Confirmation

5.1 To book any tour/package/service, the guest must make the payment to Travelojourney by Cheque, Demand Draft, NEFT, RTGS, IMPS, Payment app/wallets like BHIM, PhonePe, Gpay, PayTM, or any UPI ID. All payments should be in the name of 'NX24 Travelojourney International Private Limited' only. We support the 'Go Digital' movement of India and request our guests to make digital payments. Cash payment in INR will be accepted as per the Government of India guidelines along with PAN. Kindly note, outstation cheque is not accepted.

5.2 In case of payments made using Credit Card, Debit Card, and Online Transfer, a convenience charge of 1.8% shall be levied and will be paid extra by the guest.

5.3 The tour price printed/advertised/quoted to the guests is dynamic. A guest booking the tour early is likely to get the lowest price as communicated/offered by the Company, subject to availability of seats. Similarly, a guest booking the tour at the last minute may be offered high prices or vice versa. This pricing structure has been adopted to get early bookings on tours or for filling vacant seats last minute. Hence it is quite obvious that guests traveling on the same group tour are likely to have paid different tour prices. The Company will not entertain any claim whatsoever on account of the same.

5.4 It is a clear agreement between either party that the prices quoted in the proposal/brochure/website have been calculated based upon the prevailing airline/hotel/transport tariffs and applicable taxes thereon. The Company reserves the right to alter or amend the price published on the website/brochure/proposal in case of an increase in taxes, fuel charge, YQ/YR taxes, visa fee, unprecedented foreign exchange fluctuation, etc., which will have to be borne by the guest and to be paid before the departure.

5.5 Tour price does not include government taxes and are to be paid extra. As per the government's current regulations, 5% GST (Goods and Services Tax) is applicable on every tour/package and guests will have to pay the same over and above the tour price. In addition to this, effective from 1st October 2020, the government has levied TCS (Tax Collected at Source) on the GST-inclusive tour/package price of international/overseas travel packages. From 1st October 2023, The TCS rate is either 5% or 10% up to 7 lacs (% is determined on travelers' ITR verification on the government portal) and 20% on amounts above 7 lacs depending on certain requirements. Those guests who have submitted PAN copy, Aadhaar copy, and have filed their Income Tax Returns (ITR) for the previous two assessment years need to pay 5% TCS up to 7 lacs billing. Those guests who do not possess PAN and Aadhaar or have not filed their Income Tax Returns (ITR) for the previous two assessment years will have to pay 10% TCS up to 7 lacs billing. In the case of billing above 7 lacs, guests will have to pay 20% TCS. The TCS collected can be claimed while filing annual income tax returns. The TCS amount will reflect in the Form 26AS of the guest whose PAN card is associated with the booking form, irrespective of the person who has made the payment for the tour/package. Hence while booking guests must ensure that the right PAN card is submitted in order to claim the benefit at a later stage. Once the TCS amount is collected from the guest, it cannot be refunded by Travelojourney, as it is paid to the government and reflects against the Form 26AS of the guest. The TCS is not applicable in the case of corporate/Individuals who possess a valid TAN (Tax deduction & collection account number) and provide the same at the time of booking/confirmation of tour/package. Further upon submission of TAN, the Corporate/Individual needs to comply with TDS rules and ensure that TDS is paid in the name of NX24 Travelojourney International Private Limited (PAN: AAECV4768R).

5.6 If the guest has booked the tour online, the guest needs to reconfirm and authenticate the information provided at the time of online booking. The Company reserves the right to cancel the booking and forfeit the amount paid in case of any misleading information provided by the guest.

5.7 The registration amount paid at the time of booking is non-refundable and interest-free, subject to the Cancellation and Refund Policy. Registration amount differs from tour to tour. For tours where air or cruise booking is required, the registration amount will be higher compared to other tours. Payment of the registration amount ensures only registration/participation in the tour and does not entitle the guest of any services like air tickets, visas, and hotel accommodation until full payment for the tour has been made by the guest and received by Travelojourney. As per payment guidelines stated on 'www.travelojourney.com' tour price must be paid in full, 45 days before the tour departure; in case if tour is booked within 45 days of the departure date, guests must make full payment of the tour price at the time of booking itself. For any reason, if the registration amount is not paid in full at the time of booking, the guest will ensure that the balance registration amount is paid within 3 days of booking; else booking stands canceled.

5.8 Registration Amount- Tour/package registration amount is 50% of the net tour price. It is to be paid within three days of booking the tour/package.

5.9 Travelojourney reserves the right to cancel the booking, forfeit the amount paid as advance, and impose cancellation charges in case of non-payment of full tour price 45 days prior to the tour departure date.

5.10 For Customized Holidays, full payment towards the air ticket and a minimum of 20% payment towards the land package is to be paid for confirming the booking. We reserve the right to cancel your booking without notice if the payment is not cleared by the timeline.

1. Group Tour Inclusions 

6.1 Any group tour of Travelojourney generally includes –

• Airfare (wherever applicable).

• Accommodation.

• Transport.

• Meals as mentioned in the itinerary.

• Sightseeing as mentioned in the itinerary.

• Tour Manager services.

• Visa Fees of Indian Nationals excluding 'Gratis Visas'/ on arrival free visas/free visa.

• Driver and guide tip.

This list is illustrative and not a complete list and includes all the other inclusions as mentioned in the itinerary of the respective tour.

6.2 General Exclusions in Group Tour (GIT) -

• Gratis/free of cost Visas which are not included in the tour price.

• Expense of any personal nature such as porterage, laundry, telephone charges, shopping, beverages, additional mineral water or food which is not a part of the pre-set menus.

• Courier charge for any specific requirement.

• Any transport charge (unless mentioned) to reach the reporting point of the tour and onwards from the dropping point of the respective tour.

• Expense incurred in case of discontinuation of the tour for any reason.

• Additional expense incurred for any unforeseen circumstance like scheduled flight cancellation, unscheduled accommodation or for any force majeure situation.

• Any increase in government taxes, fuel surcharges, YQ taxes, airfare, airport development fee, transport charges, visa fees, sightseeing charges, etc.

• Additional charge for pre or post air ticket deviation from the scheduled tour program w.r.t. date or sector.

• Any excess luggage charge levied by the airline/cruise/rail/transport company.

This list is illustrative and not a complete list and includes all the other exclusions as mentioned on the website/brochure/itinerary of the respective tour.

6.3 Any upgradation charge towards first class, business class, premium economy, seat selection, separate vehicle, room category change, etc. levied by the associates like airline/cruise/rail/hotel/transport company is not included in the tour price and the guest will have to pay the same in addition to the tour price.

7. Payment Methods

7.1 Travel Loan:

Banks and financial institutions offer travel loans on an EMI basis. 'EMI' stands for Equated Monthly Instalment, which is the amount payable by the guest to the respective bank/financial institution/issuer, comprising the principal amount, interest, and other applicable charges.

The EMI facility provided by the bank/financial institution/issuer to the guest/s is subject to the respective terms and conditions of each bank/financial institution/issuer. Guests are advised to contact them directly in case of any enquiries, complaints, or disputes regarding the EMI transaction.

To avail of the EMI facility, charges such as down payment, instalment, interest, and processing fee may be applied by the respective bank/financial institution/issuer as per their policy.

In the event of tour cancellation, NX24 Travelojourney International Private Limited (Travelojourney) will apply cancellation charges as per our Cancellation Policy. The bank/financial institution/issuer will then process any refund (if applicable) after deducting the cancellation charge.

The provision of the EMI facility to guests is at the sole discretion of the bank/financial institution/issuer, and NX24 Travelojourney International Private Limited (Travelojourney) has no involvement in the approval, extension, pricing, modification, pre-closure, or closure of the EMI facility.

NX24 Travelojourney International Private Limited (Travelojourney) shall not be held liable for any disputes arising between the guest and the bank/financial institution/issuer concerning the EMI facility.

7.2 Credit Card EMI:

Credit cardholders can avail themselves of the Equated Monthly Instalments (EMI) facility through their bank for their tour payments.

The provision of the EMI facility by the bank is at its sole discretion, and NX24 Travelojourney International Private Limited (Travelojourney) has no involvement in the approval, extension, pricing, modification, pre-closure, or closure of the Credit Card EMI facility of the guest.

NX24 Travelojourney International Private Limited (Travelojourney) shall not be held liable for any disputes arising between the guest and the bank concerning the Credit Card EMI facility.

In the event of tour cancellation, NX24 Travelojourney International Private Limited (Travelojourney) will apply cancellation charges as per our Cancellation Policy and will process the refund, if any.

8. Tour Price Discount Policy

8.1 Any discounts, savings, or benefits on tour prices are at the sole discretion of Travelojourney. Our discount strategy, including validity, amount, percentage, number of seats, dates, age groups, categories, full payment, part payment, registration amount, early booking, last-minute booking, and group booking, is defined and controlled by Travelojourney. We reserve the right to make changes to our discount policy at any time without providing any reason. All discount offers are valid for a limited period, applicable to specific tours, subject to availability, and may be withdrawn at any time without notice.

8.2 If a guest fails to meet the conditions of the discount, such as making full payment within the specified timeline, submitting required details or documents on time, or failing to meet the prescribed guest count for the respective discount, the discount facility will be withdrawn. In such cases, the tour will be repriced for the respective guest(s), who will be required to honor and abide by the new price.

8.3 The provision of any complimentary services or items for the tour or guests is at the sole discretion of Travelojourney. We reserve the right to revoke, amend, or discontinue any such services or items at any time without prior notice. Any complimentary snacks provided by Travelojourney on tours are manufactured, packed, and supplied by respective vendors or suppliers. Travelojourney acts as a facilitator and is not responsible for any defects or damages in this regard, and is not liable to compensate for any consequences.

8.4 To encourage early bookings, Travelojourney may offer benefits to guests, including 'free experiences' on selected tours for guests who book within the promotional timeline. Availability of free experiences is at the sole discretion of Travelojourney, and may be subject to change. Guests who are not eligible for the free experience may have the option to purchase it at an additional cost, subject to availability. We reserve the right to revoke, amend, or discontinue such 'free experiences' if the guest count falls below a prescribed number necessary to operate the experience.

8.5 Any discounts or benefits offered in advertising campaigns are part of or supported by the marketing budget of Travelojourney. Guests shall not question, compare, or contest the same. These offers are not encashable or refundable in any manner whatsoever.

8. Documentation

10.1 Requirements for Booking a Tour:

To book a tour with Travelojourney, guests must provide a valid photo identification for domestic tours and a valid passport for international tours. In compliance with RBI regulations, the submission of a PAN card is mandatory for both domestic and international tours. Additionally, guests are required to submit all necessary documents as per the guidelines of the respective visa consulate/embassy.

It is the guest's responsibility to ensure that they have valid travel documents and clearances such as passports, visas, confirmed air tickets, insurance, and any required medical or legal certificates to travel on the tour.

If a guest fails to provide the necessary documents within the stipulated time, the booking will be cancelled, and cancellation charges will apply.

10.2 Photo Identification for Domestic Tours:

For domestic tours within India, guests must carry a government-issued photo identification such as an Aadhar card, voter ID card, PAN card, driving license, or a school/college ID card for students. These documents may be requested by officials at airports, railway stations, sightseeing locations, safari parks, border areas, etc., and must be presented upon request.

10.3 Passport for International Travel:

For international travel, all guests, including children and infants, must possess a machine-readable passport with a minimum validity of 180 days from their tour return date, along with the applicable visas. Guests should ensure that their passport details are accurate and that it is in good condition. For tours to Europe, the passport validity should not exceed 10 years. Handwritten passports or passports with a 20-year validity are not accepted.

If any passport-related issues result in tour cancellation, the guest will be liable for applicable cancellation charges. Travelojourney acts as a facilitator for passport submissions to various entities, consulates, or embassies, but is not responsible for any loss or damage to the passport during this process.

10.4 Visa Requirements for International Tours:

A visa is a mandatory authorization required for entering a foreign country. Guests must ensure that they have valid visas for their tour. Travelojourney assists guests in preparing visa documents, submitting them, and collecting passports from the consulate on their behalf, where applicable.

The issuance of a visa is at the sole discretion of the respective consulate, and Travelojourney has no control over their decisions. Guests must verify the details on their visa upon receipt and report any discrepancies immediately.

For Schengen visas, full payment of the tour price is required before processing the visa application. Guests with valid visas on old passports must carry both the old and new passports on the tour. Any additional visa costs for transfers or new applications must be borne by the guest.

It is the guest's responsibility to submit all required visa documents well in advance. Consulates may have restrictions on how early a visa can be applied for before the tour departure date. In case of visa delays or denials, cancellation charges as per the Cancellation Policy will apply.

Guests working in high-security institutions may require additional time for visa processing and should apply well in advance. Travelojourney is not responsible for any consequences or refunds if a visa is delayed or not granted.

Any legal disputes with the consulate/embassy are the sole responsibility of the guest, and Travelojourney will not be involved. Guests are responsible for any increase in visa fees, VFS charges, or service charges that occur after the tour launch. If an additional visa is required during the tour, the guest will be responsible for the additional cost.

10.5 Travel Insurance:

All guests traveling with Travelojourney, whether within India or abroad, must have Travel Insurance. For international tours, Travelojourney includes overseas travel insurance in the tour price for guests under the age of 59. Guests aged 59 and above will need to pay an additional premium for insurance coverage. This insurance provides limited coverage for events such as loss of baggage, flight delays/cancellations, hospitalization, death, repatriation, evacuation, etc. Please note that certain adventure activities included in the tour itinerary may not be covered by the insurance policy.

Guests will receive their insurance policy via email before the tour departure. It is essential to verify all personal details on the insurance document and understand the coverage provided. Carrying the insurance copy on the tour and presenting it when requested is mandatory. The overseas travel insurance does not cover any pre-existing medical conditions. Guests desiring additional or higher coverage can upgrade their travel insurance by paying an extra premium. For assistance, contact Travelojourney's Travel Advisor.

Guests extending their tour pre or post the scheduled itinerary must also extend their insurance coverage by paying the necessary additional premium. Non-Resident Indians (NRIs) or foreign nationals must obtain their insurance independently before joining the tour.

In the event of an incident that leads to an insurance claim, guests must inform the Insurance Company and Travelojourney within 24 hours. The insurance policy is subject to the terms and conditions of the respective insurance company. Travelojourney acts as a facilitator and has no control over the insurance company's operations or the claim process. Guests must communicate directly with the insurance company for claim settlement. The decision to grant or reject a claim lies solely with the insurance company, and Travelojourney bears no responsibility for the outcome. Any disputes regarding the settlement amount or claim rejection must be addressed directly with the Insurance Company by the guests.

Guests traveling on Customized Holidays or Corporate Tours (MICE) to international destinations must purchase their travel insurance separately, either through Travelojourney or other sources. Similarly, foreign nationals or NRI guests participating in an Inbound Tour or any Group Tour in India need to obtain their travel insurance independently before commencing their journey.

10.6 Foreign Nationals or Non-Resident Indians (NRIs):

Foreign nationals and Non-Resident Indians (NRIs) wishing to join Travelojourney's tours in India or the Indian subcontinent must possess a valid visa for the duration of the tour. They are required to comply with all laws, rules, and regulations of the Government of India or the respective country while on the tour. These guests must declare their nationality or NRI status before booking the tour and may be subject to different tax regulations as per the Government of India. For more information, please contact Travelojourney's Travel Advisor.

These guests must carry all necessary documents, including but not limited to passports, visas, insurance copies, and OCI/PIO cards (if applicable), during the tour. Incomplete or missing documents may result in denied entry, and the guests will have to discontinue the tour and return at their own expense. In such cases, Travelojourney is not responsible or liable for any consequences or expenses. Certain destinations or sightseeing locations may impose entry restrictions or additional fees for foreign nationals or NRIs, which must be paid on the spot by these guests.

Foreign nationals and NRIs wishing to join any other Indian or international tour offered by Travelojourney must possess a valid visa for all countries included in the tour itinerary. They must abide by all laws, rules, and regulations of the respective countries while on the tour.

10.7 Minors:

The safety and protection of minors are of paramount importance. In order to prevent child abduction, many countries have established strict regulations requiring specific documents for visa applications or when traveling. Children under 18 years of age must be accompanied by their parent(s) or an adult guardian who is responsible for their welfare and supervision. Alternatively, they must have a written consent letter from their parent(s) authorizing them to join the tour.

Minors under the age of 18 traveling with one parent must possess a notarized letter of consent signed by the non-traveling parent. In cases where one parent is deceased or the child has only one legal parent, a notarized statement to that effect must be obtained and carried as proof during the tour. Some countries may issue a minor visa linked to the visa of an accompanying adult who has applied together with the minor. For a minor to obtain an independent visa, a No Objection Certificate (NOC) from both parents may be required by the consulate or embassy.

Failure to provide the necessary documentation may result in the cancellation of the tour, for which Travelojourney is not responsible for any consequences or losses.

10.8 Immigration:

Possessing a valid visa allows a guest entry to the immigration point of the respective country. However, the decision to grant or deny permission to enter the country lies solely with the immigration authorities of that country.

In some cases, a guest may be interrogated, held back, or deported by the immigration authorities. Such situations may result in the guest missing part of the tour itinerary, joining the tour mid-way, or discontinuing the tour altogether. All expenses incurred in these circumstances will be the responsibility of the guest(s), and Travelojourney will not be liable for any refunds or compensation.

9. Itinerary Related Information

11.1 Travelojourney endeavors to conduct the tour as per the original itinerary provided at the time of booking or as mentioned on our website/brochure/leaflet. However, the itinerary is subject to change based on various factors such as regulations by state or country authorities, transportation changes, accommodation adjustments, or changes in sightseeing schedules.

11.2 Travelojourney reserves the right to modify, alter, or amend the itinerary before or during the tour. Guests will be informed of any changes through email, SMS, a phone call, or by the Tour Manager during the tour.

11.3 Changes to the original itinerary may occur due to unforeseen circumstances such as natural disasters, festivals, sporting events, weather conditions, traffic disruptions, cancellations or changes in transportation schedules, hotel overbookings or closures, or closures of sightseeing attractions. Guests may incur additional charges due to these unforeseen changes, which will be their responsibility.

11.4 For the improvement of the tour experience, Travelojourney reserves the right to adjust the itinerary by adding, removing, or replacing sightseeing attractions or other services. If these adjustments result in additional costs, they will be borne by the guest.

11.5 Some tour itineraries are planned around specific dates or events, such as national holidays or special occasions. If, due to unavoidable reasons or political movements, we are unable to visit these attractions or destinations, we will attempt to reschedule the visit for an alternate day. If a visit is not possible, we will try to arrange alternative sightseeing or refund the entry fee for the affected attraction.

11.6 In the event that a planned sightseeing location is not visited or an adventure activity is not undertaken for any reason, we will endeavor to arrange an alternative sightseeing option, wherever possible. If an alternative is not feasible and a refund is applicable, it will be provided in the local currency (INR).

11.7 Any unexpected incidents during the tour may lead to changes in the itinerary.

11.8 Any part of the booked tour/package/service that includes helicopter, seaplane, cruise, ferry, etc., is subject to availability, weather conditions, permissions from local authorities, and other statutory requirements. Travelojourney is not responsible for any operational issues under any circumstances. In unavoidable situations, Travelojourney reserves the right to use alternative products/services/sightseeing options. In any case, the company shall not be liable for any additional expenses or consequential losses incurred by the guests.

11.9 Guests should be aware that changes in the itinerary are often due to factors beyond our control. Travelojourney shall not be obligated to provide compensation or damages for such changes.

10. Travel Deviation options 

13.1 A Deviation Guest is a traveler who books a Travelojourney group tour and opts for a deviation from the scheduled itinerary, either before or after the tour, for various reasons such as visiting friends/relatives, attending a convocation/convention, or for a business visit.

13.2 If a guest wishes to travel in advance (pre-deviation) or return at a later date (post-deviation), they must inform their Travel Advisor at the time of booking. The Travel Advisor will guide the guest about the necessary changes to be made in various services such as airline date change/sector change, visa extension, additional service charge, insurance validity, additional accommodation/transfer, etc. There will be additional charges for making the required changes, which should be paid by the guest immediately.

13.3 Deviation requests are subject to availability, and in case the requested change is not available, the guest will have to choose from alternate options.

13.4 It is the responsibility of the guest to re-confirm their air ticket and flight schedule 24 hours prior to departure.

13.5 If a guest is taking any pre or post-tour deviation on their own, it is their responsibility to join or leave the tour at the airport/hotel/sightseeing at their own cost, as advised by the Travel Advisor/Tour Manager. In case the guest is not able to join the tour at the pre-decided reporting place, the group will proceed as per the itinerary, and the guest will have to join them wherever possible and bear the transport expenses for the same.

13.6 These guests must check their air ticket, visa, and insurance for travel dates and validity before the departure of the tour.

13.7 Deviation is a requirement of the guest, and Travelojourney can only assist but does not guarantee the same and will not be held responsible for any consequences arising due to the same.

11. Flight Related Information 

15.1 General:

Travelojourney's group tours typically include airfare. However, certain tour categories may not include air tickets. For tours that include air travel, Travelojourney secures seat reservations well in advance, sometimes up to a year before the tour's departure date, by making an advance payment to the airline. The actual issuance of tickets for the group occurs closer to the departure date, in accordance with the airline's ticketing policy. Any increase in airfare, taxes, fuel surcharges, or airport development fees between the tour's announcement date and departure date must be covered by the travelers and paid before departure. When a traveler books a tour with airfare or an individual air ticket through Travelojourney, it is implied that they accept the airline's terms and conditions regarding travel, baggage, meals, services, etc., as well as relevant national and international regulations governing air transport, such as those set by the DGCA, IATA, PATA, etc. In the event of airline service discontinuation, route changes, flight schedule alterations, or delays, any additional costs incurred to continue the tour must be borne by the travelers. Travelers must exercise caution when filling out and verifying their booking form, ensuring accurate details such as name spelling, age, birth date, contact information, passport number, and issuance date and place. For international tours, names should match the passport, and for domestic tours, they should match the Aadhaar card. Incorrect details may result in name corrections (if time permits), boarding denial, deportation, tour cancellation, etc. Travelers are responsible for any consequences, losses, or additional expenses that may arise, and Travelojourney is not liable for these. When booking individual air tickets with Travelojourney, travelers must ensure that they do not hold another ticket for the same date with the same or a different airline, as this may lead to automatic ticket cancellation, with the traveler bearing any resulting consequences. 15.2 Baggage:

Travelojourney provides information about baggage allowances to travelers before tour departure. Travelers should also verify and adhere to the baggage allowances and conditions of the airlines they are flying with. Any excess baggage charges must be paid by the travelers. Travelers are advised to pack lightly, manage their own belongings, and use stroller bags, as they will be responsible for carrying their luggage. 15.3 In-flight Seating:

Travelojourney typically reserves economy class seats for air-inclusive tour participants, which does not guarantee specific seating preferences such as front row, emergency row, aisle seat, or window seat. If travelers wish to reserve a specific seat, they should inform their Travel Advisor and pay the necessary fee for this service, subject to airline availability. On the departure day, if travelers wish to upgrade from economy to premium economy, business class, or first class, they may do so subject to availability and by paying the additional fee to the airline.

15.4 Airline Credit Points:

Travelers who wish to utilize their air miles, frequent flyer points, or credit points for their tour are advised to book the tour as a Joining-Leaving (J/L) or Ex-Destination guest and reserve their individual tickets to avail themselves of this facility. Travelers will need to communicate directly with the airlines for their frequent flyer miles. Travelojourney will assist travelers if needed. 15.5 In-flight Meals:

In-flight meal service is subject to the discretion of the respective airline. Requests for vegetarian or non-vegetarian meals, as well as any special meal requirements, should be made at the time of booking and are subject to availability with the airline. Travelojourney is not responsible for any unavailability or issues regarding the type, quantity, and quality of in-flight meals. For domestic and short-haul international tours, in-flight meals are not included in the airfare, and travelers are advised to carry snacks for the flight. 15.6 Airport Service:

Various airports offer special services such as lounge access, attendant services, Pranaam Guest Services, etc., at an additional cost. Travelers wishing to avail themselves of such facilities should inform their Travel Advisor to pre-book them. Wheelchair assistance for seniors or physically challenged travelers is also available at the airport if pre-booked and is usually provided free of charge. These facilities are subject to availability.

12. Luggage and Belongings 

16.1 Travelojourney advises its guests to pack lightly, avoid carrying valuable items during the tour, and to remain vigilant with their luggage and personal belongings at all times. Guests should take care not to leave items such as mobile phones, cameras, laptops, jewelry, gadgets, passports, visas, tickets, currency, wallets, bags, etc., unattended. We recommend utilizing digital payment methods such as forex cards, credit cards, mobile payments, and e-wallets while on tour. Please be aware that guests are solely responsible for the safety and security of their personal luggage and belongings. Travelojourney or its representatives will not be held accountable for any loss, theft, damage, or accidents involving personal items during the tour, flight, coach travel, hotel stay, or at sightseeing locations, regardless of the cause.

16.2 In the event of any loss, theft, damage, or accident, it is the guest's responsibility to report the incident to the appropriate local authorities, such as the police, private entities, airline offices, etc., and to maintain communication with them.

16.3 Any disputes regarding loss, theft, damage, accidents, or negligence involving associates such as airlines, hotels, coach companies, or sightseeing venues should be addressed directly with the respective associate or with the insurance company (if applicable). Travelojourney will not be obligated to provide any compensation to the guest for any disagreements concerning the sufficiency of the settlement amount or the denial of the claim by the associate or insurance company.

16.4 Customs, immigration, and airline regulations restrict the transportation of certain items, articles, and objects during travel. Additionally, there are limitations on the amount of currency a traveler can carry. All guests should be aware of and comply with these regulations. If guests are found carrying restricted objects, excess money, or if they misplace their passports, they may face detention, miss flights, and/or have their tour shortened. Travelojourney will not be responsible for any losses or additional expenses incurred due to such circumstances.

13. Road Travel Operations

17.1 Travelojourney utilizes various types of vehicles for tours, including air-conditioned, air-cooled, and non-air-conditioned vehicles, depending on the itinerary, type of tour, road conditions, and the number of guests. Transportation may include large coaches, mini coaches, tempo travellers, jeeps, cars, or taxis.

17.2 The allocation of seats in the coach is based on the booking date priority. This also applies when two or more tours are combined. Seat numbers are assigned one day prior to departure and are provided to guests on the first day of the tour by the Tour Manager. Seat numbers cannot be guaranteed at the time of booking or before departure.

17.3 In coaches, seat allocation begins from seat number 5, as seat numbers 1 & 2 are reserved for the Tour Manager, and seat numbers 3 & 4 are prime seats, available at an additional cost if not already reserved. If prime seats are unavailable for any reason, only the prime seat cost will be refunded to the guest. Prime seats are not applicable for smaller vehicles.

17.4 For some tours, smaller vehicles (such as Etios, Dzire, Innova, or similar) are used for road travel and sightseeing as per the itinerary. These vehicles are not for the exclusive use of any individual or group. The Tour Manager will share a vehicle with the group on a rotational basis.

17.5 Guests or groups may request a separate vehicle, an upgraded vehicle, or a specific type of vehicle (e.g., tempo traveller, mini coach, big coach) for their family or group at an additional cost, subject to availability.

17.6 For tours to challenging terrains like Leh Ladakh, Andaman, Sikkim Darjeeling, and the North East, smaller vehicles accommodating 5-6 guests will be used. Due to limited vehicle availability in these regions, the type of vehicle may vary daily, and upgrading the vehicle type is not possible.

17.7 The coach captain or vehicle driver plays a crucial role in the tour's success. Guests are requested to treat them with respect and be mindful of driving regulations, including maximum driving hours and rest periods.

17.8 Guests are expected to be punctual and adhere to the day's schedule to ensure the completion of the itinerary. If a guest is late and misses the coach, they will need to join the group at the next destination at their own expense.

17.9 For the comfort and safety of all guests, there is a strict 'no smoking', 'no alcohol', and 'no eating' policy inside the vehicle. Guests are expected to comply with these rules.

17.10 To maintain cleanliness and hygiene, 'pay & use' toilet facilities are available at most locations. Guests are advised to carry coins or small change for this purpose.

17.11 In the event of a vehicle or air conditioner failure, Travelojourney will endeavor to find a suitable solution promptly. However, the company is not responsible for such mechanical failures and will not provide compensation.

17.12 Guests are responsible for maintaining the coach's cleanliness. Any accidental or intentional damage to the coach's interior or exterior will result in the guest being charged for repairs or compensation, payable immediately to the coach company.

17.13 Travelojourney will not issue refunds for missed sightseeing due to unforeseen circumstances such as demonstrations, landslides, road closures, or traffic jams.

14. Train & Cruises

18.1 Travelojourney offers exclusive cruise tours as well as tours that include single or multi-night cruises as part of the itinerary. The prices for cruise-inclusive tours are based on the type of cabin specified in the itinerary, such as inside state rooms, port-hole cabins, or ocean view cabins.

18.2 Upgrades to balcony cabins or suites are available at an additional cost, subject to availability.

18.3 Guests have the option to participate in shore excursions not included in the tour or to avail of optional facilities on the cruise by paying an additional fee to the cruise company.

18.4 It is the responsibility of the guest to be punctual, as the cruise will not wait for latecomers. If a guest misses the cruise, they will need to make their own arrangements to reach the next port of call or tour destination at their own expense.

18.5 Guests traveling on customized holiday packages should be aware of the cruise's tipping policy and make payments accordingly.

18.6 Some tours include rail journeys as part of their itinerary. Typically, air-conditioned chair cars or sleeper berths are reserved for day or night journeys, respectively. Upgrades to higher rail classes are possible, subject to availability, at an additional cost.

18.7 Guests are responsible for being on time and not missing their train. Any costs or consequences resulting from missing a train will be borne by the guests themselves.

18.8 As cruise and rail companies are private entities, their own terms and conditions will apply in addition to Travelojourney's terms and conditions.

15. Cancellation and Refund Policy

19.1 For any tour or package, services are often booked or reserved months in advance. Canceling these services close to the departure date may result in the forfeiture of funds, depending on the timing of the cancellation and the supplier's policies. Therefore, canceling a tour or service will incur cancellation charges as outlined below. This policy also applies to third-party products or services included in your tour, such as airlines, cruises, railways, transportation, hotels, restaurants, caterers, and sightseeing companies, which may have their own terms and conditions and cancellation policies.

19.2 This cancellation policy applies to all guests of Travelojourney, whether booked for group tours, customized holidays, MICE tours, inbound holidays, or any independent service.

19.3 Cancellation requests must be submitted in writing, stating the reason for cancellation, via email to Travelojourney at cancellation@travelojourney.com, from the guest's registered email address.

19.4 Once a booking is canceled, it cannot be reinstated. Any re-booking will be treated as a new booking, and additional charges may apply.

19.5 All guests expressly agree to the terms of this policy.

19.6 Cancellation scenarios:

a. Guest-initiated cancellations:

If a guest cancels the tour for personal reasons (e.g., non-approval of leave, exam postponement, illness, family emergency), the date of the cancellation request email will be considered the cancellation date, and charges will apply accordingly.

b. Cancellations due to safety concerns or uncontrollable factors:

Travelojourney reserves the right to cancel, postpone, or reschedule any tour due to force majeure situations (e.g., natural calamities, epidemics, pandemics, terrorist activities, political unrest, curfews, government orders) or uncontrollable factors (e.g., airline operation changes, disruptions due to events) to ensure the safety of tourists. In such cases, no refunds (full or partial) will be issued. Guests will be required to choose a future date for the same tour. If there is a price difference for the rescheduled tour, guests must pay the difference before departure. If the associates (airlines, hotels, transporters) cannot accommodate the rescheduling request, actual cancellation charges may apply. If guests wish to change the destination, the decision will depend on the cooperation of the associates. Any price difference for the new tour must be settled before departure. If the new tour is less expensive, the remaining amount will be held in a credit account with Travelojourney, with no refunds applicable.

Guest cancels the tour due to non-acceptance of change in itinerary/service:

For the improvement of the itinerary or due to unforeseen circumstances, Travelojourney reserves the right to modify the itinerary, including adding or removing sightseeing places or services. Guests will not be entitled to withdraw from the tour based on these changes. If the changes involve additional costs, these will be borne by the guest. If a guest is unwilling to accept the changes, they may cancel the tour, and cancellation charges as per the policy will apply.

d. Deemed Cancellation - Booking cancellation due to visa rejection/delay:

Visa rejection or delay will result in automatic cancellation of the booking without any notification from the guest. The date of visa rejection will be considered the cancellation date, and cancellation charges will apply accordingly. Guests may reapply for a visa by paying additional charges, but the granting of the visa is at the discretion of the respective consulates. Travelojourney will not be responsible for visa decisions. If the visa is rejected a second time, cancellation charges will be based on the date of the second rejection. If no visa decision is received before tour departure, it is considered a deemed cancellation, and cancellation charges will apply. For group bookings, if an individual's visa is rejected or delayed, leading to the cancellation of the entire group, the entire group will be subject to cancellation charges. Guests are responsible for verifying the accuracy of their visa details. Travelojourney will not be responsible for any issues arising from incorrect visa information. In cases where air tickets or visas are processed more than 91 days in advance, additional charges for air/visa fees will apply along with regular cancellation charges.

e. Deemed Cancellation - Booking cancellation due to non-payment:

If full payment is not received by the specified deadline, Travelojourney reserves the right to cancel the booking and forfeit any payments made. The date of Travelojourney's cancellation notice will be considered the deemed cancellation date, and cancellation charges will apply accordingly.

f. Deemed Cancellation - No show or absence on Day 1 of the tour:

Failure to join the tour on the first day will be considered a 'No Show' and treated as a deemed cancellation, with no refund applicable. All services will be canceled, and 100% cancellation charges will apply unless the guest notifies Travelojourney of their intention to join the tour later at their own expense.

g. Deemed Cancellation - Discontinuation from the ongoing tour:

If a guest discontinues the tour for personal reasons, it will be considered a deemed cancellation, with no refund applicable. Travelojourney will assist in booking required services, but the guest must pay all expenses in advance.

h. Single (Solo) Guest sharing a room cancels the tour:

Single guests are encouraged to book specialty tours like Women's Special, Seniors Special, Adventure Special, etc., where Travelojourney guarantees a room partner, saving on single occupancy charges. If a single guest travels alone on a regular tour, they must pay the single occupancy charge. If they find a room partner for the tour, the single occupancy charge will be refunded within 10 working days after the tour's completion. If one of the room-sharing partners cancels, no refund of the single occupancy charge will apply.

i. In all the above situations, the following cancellation charges will be applicable:

Cancellation received number of days prior to Tour Departure Cancellation Fee applicable on Net Tour Price (per person)

India Excluding Andaman Andaman Bhutan Nepal Asia Excluding India, Nepal, Bhutan & Japan, China, Korea & Taiwan Europe, America, Canada, Australia, New Zealand, Africa, Japan, China, Korea, Taiwan International Tours with cruises including Antarctica

More than 121 days 10% 10% 10% 10% 10%

D-91 to 120 15% 15% 15% 15% 15%

D-61 to 90 20% 20% 20% 20% 30%

D-46 to 60 30% 30% 30% 30% 55%

D-31 to 45 40% 50% 40% 50% 65%

D-16 to 30 50% 75% 50% 75% 75%

D-6 to 15 75% 85% 75% 85% 85%

D-5 & On Tour 100% 100% 100% 100% 100%

j. The cancellation charges outlined above encompass both direct and indirect expenses incurred in preparing and operating the tour.

k. Travelojourney is not obligated to provide a detailed breakdown or bifurcation of the tour price or cancellation charges.

l. Any refund due to the guest according to the Cancellation Policy will be processed within 10 working days from the receipt of the final cancellation request confirmation from the guest.

19.7 Cancellation of the Tour by Travelojourney:

Travelojourney reserves the right to cancel any group tour or package due to operational reasons or if there is insufficient participation to operate a group tour. In such cases, the cancellation will be communicated to the guest via their registered email, phone, or SMS. The amount paid by the guest will be refunded within 10 working days of the tour's cancellation. The refund will be made via A/C payee cheque, NEFT, or RTGS. Travelojourney will not be liable to pay any interest on the amount paid by the guest. Travelojourney is not responsible for any additional expenses related to arrangements made by the guest independently. Guests wishing to book another tour can do so in consultation with their Travel Advisor. Any excess or shortfall in payment for the new tour will be refunded or collected from the guest.

19.8 Right of Admission and Termination:

Travelojourney reserves the right to refuse any booking or cancel an accepted booking of any guest without providing any reason or justification. Travelojourney also reserves the right to terminate the tour of any guest who does not adhere to the group tour decorum or behaves inappropriately, creating a nuisance for fellow travelers, the Tour Manager, coach captain, local citizens, or officials. In such cases, the guest will need to arrange their own return travel, and no refund will be applicable.

19.9 Transfer of Tour:

If guests wish to transfer their original tour to a new tour for any reason, the transfer will be treated as a cancellation of the original tour, and a new booking for the new tour must be made. Cancellation charges will apply to the net tour price of the original tour. The new tour will be subject to the prevailing tour price and discounts. Guests wishing to transfer their tour must communicate their request in writing to their Travel Advisor. Such requests will be accepted subject to availability.

19.10 Merging of Tours:

Travelojourney reserves the right to merge two or more tours when there is inadequate participation in a single tour or for any operational reason. Seat allocation in the coach for merged tours will be based on the booking date priority of the individual tours.

19.11 Refund:

• Travelojourney reserves the right to determine the refund amount for cancellations, transfers, or amendments of the tour.

• The refund amount is calculated based on factors such as the cancellation date, reduction in tour capacity, contractual agreements, and cancellation policies of associates like airlines, hotels, and transporters.

• The decision regarding the refund amount by Travelojourney will be final and paid directly to the guest.

• Any refund from Travelojourney for both Indian and International tours will be made only in Indian rupees via A/C payee cheque, NEFT, or RTGS, as per Government of India regulations.

• Refunds are processed in the name of the family head listed on the booking form or, for ad-hoc/corporate groups, in the name of the institution/company that made the payment.

• Travelojourney is not liable to pay any interest on the tour amount paid by the guests.

• Convenience charges for payments made by credit card, debit card, online transfer, etc., are non-refundable.

• Tax Collected at Source (TCS) for international tours is non-refundable as it is deposited with the income tax department. Guests can claim TCS while filing their annual Income Tax Returns.

• In case of force majeure or uncontrollable situations, Travelojourney reserves the right to levy non-refundable 'tour transfer charges' or 'service charges' for standalone services.

• For FIT/Customized packages, the Holiday Design Fee charged at the time of inquiry is non-refundable if guests do not book the holiday.

• When the tour price includes the visa fee and if the consulate/VFS/embassy procedure requires direct payment of the visa fee by the guest, a reduction in the visa fee will be given at the time of booking or refunded within 7 working days of submitting the visa payment receipt.

• If the tour price includes the visa fee and the guest holds a valid visa for the tour, they must submit the visa copy at the time of booking to avail the reduction of the visa fee. In case of unforeseen circumstances leading to tour rescheduling, the guest will need to obtain a new visa according to the new schedule and bear the associated costs.

16. Accommodation Related Information

20.1 General:

Accommodation provided on the tour is based on the category of the tour/package and may include resorts, hotels, houseboats, tents, camps, dormitories, hostels, cruises, trains, coaches, etc. The location of the accommodation generally depends on the tour program. The suggested names of the hotels or types of accommodation mentioned in the tour program are always subject to availability. Similar types of tours may be accommodated in different hotels or types of accommodation depending on capacity and availability at the destination. Hotel membership rewards or points, if any, cannot be earned or redeemed with hotels booked by Travelojourney.

20.2 Room Type/Category:

Rooms are generally twin/double or single bedded, with an extra bed (if needed) provided in the form of a mattress on the floor. Guests can upgrade their room to a suite, family room, or a room with a specific view, etc., subject to availability and by paying an additional cost. If a guest wishes to have an additional room on tour, they can do so subject to availability by paying an additional cost. Single rooms are comparatively smaller in size and may be located on a different floor or in a corner of the hotel. The assignment of rooms to an individual or a group is at the discretion of the hotel, associate, or supplier providing the service and is not controlled by Travelojourney.

20.3 Check-In and Check-Out Time:

It is a common practice amongst hotels in India and around the world for check-in time to be 3 pm and check-out time to be 10 am. Our tour programs and itineraries are planned accordingly. Guests should be aware that even if we reach the destination early in the morning, we may not be able to check into the hotel immediately, and in that case, we will try to complete one or more sightseeing activities before check-in. If individual guests wish to check in early or check out late, they can request this and avail it subject to availability by paying an additional charge. Certain accommodations may require a credit card or security deposit at check-in, which is refundable at check-out subject to the utilization of services by the guests.

20.4 Room Sharing:

Single (solo) guests sharing a room with other guests will have to abide by the room-sharing policy of Travelojourney, which is sent to the guest's registered email ID upon booking the tour. Any issues such as misunderstandings between room-sharing partners, damage/loss of personal items or hotel property, etc., are the sole responsibility of the sharing partners and must be resolved between them. Travelojourney is not responsible for the same. Any room-sharing partner resorting to harmful, unhygienic, or intolerable behavior will be required to take a separate room immediately on tour by paying an additional single occupancy room charge.

20.5 Children Sharing Room with Parents:

For convenience and comfort on tour, it is recommended that a family of three opt for a double room with an extra mattress and a family of four opt for two rooms. On both international and Indian tours, most hotels do not allow four people in one room for safety reasons.

20.6 Damage Caused to Property:

Any damages caused to the hotel rooms or type of accommodation during the stay shall be borne by the guest and must be paid immediately or before check-out. If guests find any pre-existing damage in the room, it should be immediately brought to the notice of the hotel staff and/or Travelojourney Tour Manager. Travelojourney is not responsible for such losses in any form or liable to pay any charges.

20.7 Accommodation Facilities:

Accommodation facilities such as parking, restaurants, coffee shops, bars, gymnasiums, spas, salons, swimming pools, sports and entertainment activities, childcare/play centers, meeting rooms, business centers, travel desks, doctors on call, lifts/elevators, porters, laundry, internet, Wi-Fi, telephones, mini-bars, alcoholic beverages, paid television channels, air conditioners, in-room safes, and amenities, room service, etc., may be available depending on the type of tour or destination and will differ from property to property. All these facilities may or may not be available on a complimentary basis, and guests must check before availing themselves of the same. Any charges upon the use of such facilities must be paid directly to the hotel by the guest. Travelojourney shall not be liable for any disruption of any of the services, facilities, and amenities offered at the hotel or accommodation type, as well as any deficiency in service, including unprofessional behavior of hotel staff, as it does not come under the direct purview of Travelojourney. To combat global warming, conserve natural resources, and practice sustainability, many countries/governments/local communities/private establishments/independent bodies, etc., have enforced restricted use of water, electricity, and air-conditioning, which should be followed by every guest as a responsible tourist.

20.8 Accommodation in the Tropics/Forests/Open Air:

In many accommodation types located in natural surroundings, especially tents, camps, safari lodges, beach resorts, etc., insects like ants & cockroaches in the room and birds, monkeys, small animals, and the occasional rodent sighting around the room or hotel grounds are almost inevitable. It should by no means be taken as a sign of dirtiness, as it is simply a fact of life in these destinations/locations.

17. Meals During the Tour

21.1 General:

Meals on tour are provided as stated in the itinerary or tour program and are indicated as B (Breakfast), L (Lunch), D (Dinner). These meals are pre-set menus that primarily include Indian cuisine and sometimes local or international cuisine depending on the destination and tour. The Indian meal menu typically consists of dal, rice, roti, two vegetable dishes, one non-vegetarian dish, salad, accompaniments, and dessert.

21.2 Packed Meals:

Depending on the tour program, packed meals may be served at certain locations on the tour.

21.3 Special Dietary Requests:

In a group tour, special meal or dietary requests can be accommodated to a limited extent only and must be informed at the time of booking. Guests with specific dietary needs should carry their own dry snacks, as their special requests may not be fulfilled at certain locations.

21.4 Jain Meals:

If requested at the time of booking, Jain meals or meals without onion and garlic are served at lunch and dinner as per the tour itinerary, but not necessarily before sunset. The service may be in the form of a buffet or table service.

21.5 Baby Meals:

A typical baby meal includes milk, plain dal, and rice. It is recommended that guests with very young children carry their regular baby food if needed.

21.6 Missed Meals:

Any meal missed due to personal reasons by the guest will not be substituted or compensated.

21.7 Quality of Meals:

While we endeavor to select good quality restaurants for meals, we do not have direct control over their operations in terms of food, hygiene, and sanitation facilities, etc. Travelojourney is not responsible for any deficiency in the quality and service of the meals. No complaints or claims in this respect shall be entertained.

22. Tour Managers

22.1 Role of Tour Managers:

Travelojourney's Tour Managers are well-regarded among tourists on both Indian and International tours. These Tour Managers accompany the guests from the first day to the last day of the tour as mentioned in the itinerary. To ensure an enjoyable tour, guests are advised to follow the instructions given by the Tour Manager regarding the tour schedule, safety precautions, clothing, things to carry, meals, sightseeing information, local etiquette, do's and don'ts, etc. The Tour Manager is not responsible for any consequences resulting from instructions ignored or overruled by the guests.

22.2 Respect for Tour Managers:

Guests are requested to treat the Tour Managers with respect as they strive to ensure the tour's success. Any service issues or complaints during the tour should be immediately brought to the Tour Manager's attention by the guests so that a solution can be found and the issue resolved.

22.3 Liability of Tour Managers:

While the Tour Managers are at the service of the guests on tour, they are not responsible for any theft, loss, or damage to the guest's personal belongings, or any injury or accident caused to the guest. Since the Tour Manager has to manage the entire group and complete the tour program as per the itinerary, they will not be able to accompany guests personally or stay back with them in case of emergency. However, they will guide the guests for further processes or for lodging a complaint with local authorities. Any expenses incurred due to the same will be borne by the guests.

22.4 Lost and Found:

If a guest's personal belonging is lost and found after departing from that destination, the guest will have to arrange for its return via courier service and bear the expenses. Travelojourney or its Tour Managers are not responsible for retrieving lost and found items from any destination.

22.5 Communication:

For clear communication and smooth operation, Travelojourney's Tour Manager will create a WhatsApp group for guests on the second day of the tour (in rare cases, this may not be possible due to unavailability of the internet). This group will be used solely for sharing tour-related instructions and the next day's tour program. If any guest objects to being part of this WhatsApp group, they should inform the Tour Manager immediately for necessary action.

22.6 Language of Communication:

On group tours, the language of communication is Hindi and English. Tour Managers communicate in Hindi and/or English. On international tours, all local guides, hosts, ship crew, and hotel representatives speak English. Guests are expected to be conversant with these two languages. If any guest is unfamiliar with these languages, Tour Managers will do their best to ensure the guest understands the tour program.

22.7 Limitations of Tour Managers:

Travelojourney's Tour Managers shall not be responsible for and cannot extend any assistance to alter or amend the following:

• Itinerary and its inclusions in normal conditions, as they are pre-decided by Travelojourney.

• Flight seat allotment, as it is at the discretion of the airline.

• Coach seat allotment, as it is assigned based on booking date priority.

• Room allotment, as it is at the discretion of the hotel.

• Any missed sightseeing if timings are not adhered to by the guests.

22.8 Contractual Obligations:

The Tour Managers are under the contractual obligation of Travelojourney and are required to provide the highest quality of services on tour. However, Travelojourney shall only be liable for the actions of Tour Managers that are related to Travelojourney tours and shall not be responsible for any act done by them at their personal level. Guests are advised to refrain from engaging in any kind of monetary or other transactions with Tour Managers in their personal capacity.

17. Traveler(s) Participation in the Tour 

25.1 Travelojourney welcomes all individuals, including Indian residents, NRIs, and international travelers, to join our tours within India or globally. It is essential for guests to be in good mental and physical health and to consult with their physician before embarking on the tour. Guests with disabilities should verify the availability of necessary facilities at the destination before booking the tour and must be accompanied by a family member.

25.2 The safety and well-being of all participants in the group tour are of utmost importance to us. Any guest who poses a risk to other tour members or is deemed unfit to participate in any sightseeing activities or continue the tour will be excluded from participating in the sightseeing and/or may be required to leave the tour. In such instances, Travelojourney will provide assistance to the guest for making alternative arrangements, but the guest will be responsible for all expenses incurred, and no refund of the tour price will be provided.

25.3 In the event that a guest requires medical assistance during the tour, arrangements will be made through local medical professionals or hospitals. All costs associated with such medical assistance will be the responsibility of the guest. We strongly recommend that all guests purchase medical insurance that covers hospitalization and other medical expenses.

25.4 Guests should be aware and exercise caution, as some tours may involve challenging terrain, extensive walking on cobblestone streets, uneven pathways, steps, hill climbs, and/or locations that may not be easily accessible.

25.5 Guests should ensure that they are physically capable of participating in any included or optional outdoor/adventure activities. Travelojourney will not be liable for any injuries, accidents, or mishaps that occur as a result of these activities.

25.6 Guests who require special services must be accompanied by their close relatives or friends on the tour. Any additional services such as a caretaker, wheelchair, or airport assistance can be arranged at an extra cost, subject to availability.

18. Traveler(s) Responsibility 

26.1 The accuracy of guest details on the booking form is crucial, as all further arrangements for the tour depend on this information. Guests are advised to verify and reconfirm their details on the booking form to avoid any potential losses. If the tour/package was booked through Travelojourney's sales office or sales partner's office, guests must authenticate the booking form and ensure they have received a confirmation call and an auto-generated SMS from Travelojourney's corporate office immediately after the booking.

26.2 Accuracy and authenticity of the information provided by the guest:

When guests submit any information to Travelojourney, whether at the time of inquiry, registration, booking, or while processing the visa or insurance, they must ensure that all the information provided, such as tour date, name, age, birth date, address, Aadhar/PAN/passport details, and any financial information required by the visa consulate, is accurate, true, current, and complete. Travelojourney will rely on the information provided by the guest and will proceed with all tour formalities based on the same. If guests find any incorrect details on their booking form, they should inform their Travel Advisor and get it corrected immediately within 24 hours after the booking. Incorrect information may lead to amendments or cancellation of the tour, and the cost incurred for the amendment and/or loss due to cancellation will have to be borne by the guest. Travelojourney will not be liable in any way for the same. In case of any change in the registered contact details, guests should immediately update them through their Travel Advisor to avoid missing any important information.

26.3 For any tour, guests need to submit their valid documents for processing the booking and collect the necessary documents from Travelojourney before the tour. In both cases, guests should observe the timelines to avoid any future issues in booking/joining the tour. Timelines are shared periodically on the guest's registered contact details.

26.4 While on tour, guests should carry original documents such as Aadhar card, PAN card, passport with valid visa(s), air ticket, insurance copy, NOC if needed in case of minors/children, vaccination certificate, health report (if mandatory), or any other personal/legal document required at immigration. Guests are also advised to keep photocopies of important documents with them and also at their homes in case of emergency.

26.5 Guests should select a group tour or a customized holiday according to their likes and interests to make the most of their vacation. For a group tour, the itinerary/accommodation/services are pre-set. However, when booking an individual customized holiday, guests should ensure that they have selected the services to suit their expectations and confirm the booking. Customized Holidays do not have Tour Manager services available at the destination, but all arrangements will be taken care of as per the itinerary through local associates, and Travelojourney will virtually assist the guests for a smooth holiday. Guests are required to be in touch with Travelojourney's guest relation representative. If guests wish to have tour manager services on their Customized Holiday (FIT) package, they can do so at an additional cost, subject to the availability of a Tour Manager.

26.6 When guests book a 'group tour,' they are expected to conduct themselves in a manner appropriate for group travel. Any abusive/aggressive/harmful behavior towards co-travelers, Travel Advisor, Tour Manager, or representatives of the associates will compel us to cancel the booking or discontinue the guest from the tour. The company reserves the right to cancel or terminate such a guest from the tour and will not be liable for any refund, compensation, or consequences.

26.7 As per immigration/customs/government/community laws, guests are not allowed to possess or carry any illegal or restricted items such as narcotic drugs, weapons, ammunition, explosives, etc. If found, it will lead to discontinuation of the tour, and the guest may have to face legal action according to the law of the land.

26.8 Guests should follow the Tour Manager's instructions and maintain punctuality. Any missed sightseeing or service due to any delay on the guest's part will be the sole responsibility of the guest, and any expense or loss incurred due to the same will have to be borne by the guests.

26.9 While on tour, it is everyone's responsibility to take care of private as well as public property. Any expense or penalty incurred due to the damage caused by the guests (knowingly or unknowingly) to the hotel property, aircraft, train, cruise, coach, sightseeing attraction, etc., will have to be borne by the guests and is to be settled immediately.

26.10 Any inconvenience faced by the guests on tour should be immediately brought to the notice of the Tour Manager so that a solution can be sought from the concerned officials wherever possible.

26.11 Guests should be aware that during their participation in the tours operated by Travelojourney, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas with narrow roads, steep slopes, low oxygen levels; travel by various modes of transportation such as boat, train, automobile, aircraft, etc.; forces of nature; political unrest; acts of unlawfulness or terrorism; interaction with animals; exposure to hazardous local customs and practices; differing levels of sanitation and safety standards; risks associated with water, air, fire, food, plants, insects, and differing animal regulation; accident or illness in areas lacking rapid evacuation or medical facilities; acts of national and local governments, and unrest and acts of others against governments. These risks are not an exhaustive list but are examples of many kinds of risks. Guests are voluntarily participating in these activities with the knowledge that there are significant dangers involved, and hereby agree to accept any and all risks.

26.12 If guests do not wish to or are not allowed to visit a country or part of a country intended to be visited because of any law, condition, or requirement of any governmental authority, then these guests are solely responsible for any missed visit, loss, damage, costs incurred, etc., and Travelojourney will not be liable for any refund, compensation, or consequences.

26.13 As lawful consideration for the agreement with Travelojourney to participate in the tour, guests agree that they will not make any claim against Travelojourney, its group companies, or its personnel, or sue for bodily injury, emotional trauma, death, property loss, or damage, however caused.

26.14 We suggest every guest get insured before joining the tour. In case of any accident or incident leading to an insurance claim, guests will have to directly communicate with the insurance company and provide necessary documents asked for the claim settlement. Any grant or rejection of the claim will be solely the decision of the insurance company, and Travelojourney will not be responsible for the same. Any dispute arising about the adequacy of the settlement amount or rejection of the claim should be directly dealt with by the guests with the insurance company.

26.15 Airlines, cruises, and trains are imposing stricter baggage policies with restrictions on size and weight; hence, guests are advised to travel light with small bags that are easy to carry on their own. Guests shall pay the porter charge or tip directly if any such service is availed by the guests at train stations, airports, cruise terminals, immigration points, hotels, or at any other place.

26.16 Tipping is customary (unless otherwise stated in your tour itinerary inclusions) in all parts of the world for services rendered like porters, coach drivers, guides, etc.

26.17 Any friends, relatives, or colleagues visiting guests on tour are not allowed to utilize any service unless they have taken prior permission and paid for the same in advance. Such admission or permission will be subject to availability.

26.18 This agreement, though entered on your behalf, also binds the heirs, assigns, and legal representatives.

26.19 Money to carry along: Travelojourney generally includes all services and maximum sightseeing as per the tour itinerary; however, guests should carry money for their personal expenses, shopping, optional sightseeing, local delicacies, beverages, additional facilities offered by the hotel/resorts, etc., and also for any emergency due to medical reasons or unforeseen/force majeure situations.

19. Responsibilities of Travelojourney 

27.1 Travelojourney, as an organization, acts as a coordinator, engaging with various independent service providers to facilitate tour-related services, which include but are not limited to airlines, cruises, railways, transporters, sightseeing companies, hoteliers, restaurateurs, caterers, and snack suppliers. While Travelojourney takes utmost care to ensure a smooth tour experience, it does not have control over the operations of these service providers. Therefore, in the event of any issues encountered by the guests while availing of the services (which are the sole responsibility of the service provider), Travelojourney shall not be held responsible or liable for any kind of operational inefficiency, misrepresentations, acts, omissions, errors, warranties, breaches, or negligence on the part of any service provider.

27.2 Travelojourney will not be liable for the provision of medical care or the adequacy of any care that may be rendered in the case of a medical emergency or accident and is not responsible for such risks and dangers that may arise beyond our control.

27.3 Any gesture of courtesy extended by Travelojourney towards guests in the case of a force majeure or unforeseen situation to minimize the impact, loss, or damage, will not constitute an admission of such liability or a waiver.

27.4 In today's fast-paced world, human errors and omissions are expected. Travelojourney reserves the right to correct any mistakes in tour pricing and re-invoice the guest even if the booking has been made and confirmed. However, if the guest disagrees and wishes to withdraw the booking and conveys the same immediately within 48 hours of the notification of such error, then the booking will be canceled, and the advance paid by the guest will be refunded within 10 working days.

27.5 Occasionally, the presence of a celebrity, dignitary, or Travelojourney founder may be advertised as part of the tour itinerary. However, due to unforeseen circumstances, such assigned personnel may not be able to join the tour. Travelojourney will not be held responsible for the same.

27.6 For any withdrawal from the tour for whatsoever reason, the Cancellation Policy will be applicable. The company is not liable for any losses incurred by its guests in their personal capacity and hence has no liability relating to any loss of job, business, occupation, contract, interruption, or loss of business opportunity, etc.

20. Website Related

28.1 The Travelojourney website is designed for the use of guests to access information regarding tours, packages, and other relevant details. The content on our website is primarily in English. While we strive to ensure the accuracy of the information provided on our website, Travelojourney cannot be held responsible for any typographical errors or errors arising from unforeseen circumstances.

28.2 We make reasonable efforts to update the information on our website, but we do not make any representations, warranties, or guarantees, whether expressed or implied, that the content on our website is accurate, complete, or up-to-date. The content on our website is only valid at the time it is downloaded and may change on subsequent visits.

28.3 Maps used on the website or in any promotional materials are indicative and not to scale. They are provided for reference only. Photographs and descriptions of locations, attractions, hotels, etc., are representative of conditions that existed at the time of updating the website, creating brochures, or publishing advertisements. Conditions may differ at the time of your journey. Guests should read, understand, and accept the information before booking any tour or package.

28.4 On the Travelojourney website, guests have the facility to register for booking tours or to access their post-booking information. Guests are required to use a unique and strong password, which should be kept confidential and not shared with anyone. In case of any suspected unauthorized access to their personal login, guests should immediately notify their Travel Advisor. Travelojourney reserves the right to terminate registration, disable login, or deny access to the website with or without prior notification to the guest if any misuse is observed.

28.5 The content on the Travelojourney website is provided for general information only. It should not be construed as legal or professional advice. Reliance on or use of our website and its content is entirely at your own risk.

28.6 The Travelojourney website may feature third-party products or services for the use of guests or independent travelers. If we include a link to such third-party products, services, or websites, it does not imply endorsement, sponsorship, or recommendation by Travelojourney. Guests should review the Terms and Conditions and Privacy Policies of these websites before submitting any personal data. The quality, safety, and operations of these third-party offerings are at the discretion of the third party, and Travelojourney will not be responsible for any loss, damage, or injury resulting from their use.

28.7 The content on the Travelojourney website, including itineraries, articles, texts, images, designs, logos, and the appearance and layout of the website, is owned by Travelojourney. Users agree not to interrupt, copy, exchange, modify, sell, or transmit anything from the website for any commercial or public purpose without permission.

28.8 It is a criminal offense to tamper with our website by introducing viruses, trojans, worms, logic bombs, or other malicious or technologically harmful material or to attempt to gain unauthorized access to our website or the server on which it is stored. Any such breach under the 'Information Technology Act' will lead to immediate cessation of website access and may result in legal or criminal proceedings.

28.9 Travelojourney reserves the right, at its sole discretion, to terminate access to the website and the services offered on it or any portion thereof at any time for general maintenance, improvements, changes, or any other reason whatsoever without prior notice.

28.10 Although we make all reasonable attempts to exclude viruses from our website, we cannot guarantee that our website will be free from viruses or that it will not be subject to unauthorized access or modification. Thus, guests are recommended to take all appropriate safeguards on their computers or other devices, including installing appropriate protective software before downloading any content from our website.

21.Copyright and Browsing License 

29.1 You acknowledge that all copyright, designs, database rights, trademarks, patents, and all other intellectual property and material rights relating to our website are and remain the sole and absolute property of Travelojourney. You are granted no right, license, or interest in or to our website content or any intellectual property rights in it.

29.2 You are not permitted to modify, copy, distribute, transmit, publish, transfer, or sell any of our website content or use our website for any commercial purpose, including any advertising or advertising revenue generation activity on your website or any other medium from your end.

29.3 As a guest, you have been granted a browsing license, which gives you permission to download and run the pages of our website that we make accessible to you in a web browser, and to store, copy, and print the same provided that you are doing so as a guest for the purpose of your travel. Travelojourney reserves the right to terminate the said rights if any misuse is observed.

22. Trademark Rights 

The brand name, logos, symbols, catchphrases, trademarks, and service marks displayed on the Travelojourney website or in any promotional material at Travelojourney's sales offices are the exclusive intellectual property of NX24 Travelojourney International Private Limited. These elements are safeguarded by intellectual property laws and may not be replicated, copied, or employed in any form that could cause confusion or misrepresentation. They do not confer any license, right, or authority for usage. Unauthorized exploitation of these properties without prior written consent from NX24 Travelojourney International Private Limited is a breach of applicable laws and will result in legal action.

23. Confidentiality and Privacy 

1. The personal information provided by guests, essential for booking processing, is 

    treated with confidentiality. Travelojourney requires the use of guests' personal 

    details, which may encompass names, ages, birthdates, addresses, phone 

    numbers, email IDs, Aadhar numbers, PAN numbers, passport numbers, and 

    additional information such as religious beliefs, health and mobility status, medical 

    history, and dietary preferences. For the purpose of arranging your travel, this 

    information may be shared with consulates, embassies, visa facilitators, tourism 

    boards, customs/immigration authorities, airlines, cruise lines, railways, hotels, 

   destination management companies, marketing & communication service 

    providers (for SMS, email, WhatsApp), affiliates & partners, Tour Managers, and 

    fellow travelers (to a limited extent).

2. Beyond the aforementioned, the disclosure of a guest's personal information is mandated by law, court orders, or inquiries from government or regulatory bodies.

3. Travelojourney communicates with guests through transactional and promotional SMS, email, WhatsApp, and phone calls to provide updates on tour statuses, new offerings, promotions, and festive greetings. By booking a tour/package, you agree to the usage and sharing of your personal data as described above.

4. The Company reserves the right to utilize guests' testimonials, emails, photos and videos from tours, and social media posts tagged with Travelojourney for promotional purposes across various media platforms, without needing further consent or compensation for such use.

5. The Company may refer a guest to a prospective guest upon request for the purpose of promoting Travelojourney's business.

6. Confidentiality: Information related to Travelojourney or its affiliated companies, including data about employees, partners, associates, agents, guests, customers, and others whose information is collected, stored, or processed, is considered proprietary and confidential. It is protected except where disclosure is required by law or necessary for the conduct of the tour.

7. General Terms 32.1 Amendments to Terms and Conditions: Travelojourney     

    reserves the right to modify these 'Terms and Conditions' at any time without 

    prior notification. Changes will be made effective by posting the updated version 

    on our website. It is your responsibility to review these terms each time you access 

    our website to stay informed of any modifications. By continuing to use our 

    website after any such changes, you agree to accept the revised terms. The most 

    current version of the 'Terms and Conditions' supersedes all previous versions.

8. 32.2 Authority for Changes: Only the company, through written consent, has the authority to alter, add to, expand, or waive any provision, representation of these 'Terms and Conditions.' Employees and partners of Travelojourney do not possess the authority to make any changes to the terms and conditions. Any assurances made by employees or agents are not binding.

9. Validity of Terms: If any provision of these Terms and Conditions is found to be invalid, that provision will be interpreted in a manner consistent with applicable law, while maintaining the original intentions of Travelojourney. The remaining provisions will continue to be enforceable.

10. Consumer Rights: If you are a guest (i.e., an individual acting for private purposes unrelated to a business or profession), nothing in these 'Terms and Conditions' will affect your statutory rights as a consumer that cannot be excluded or limited by law. Our 'Terms and Conditions' should be read in light of this.

11. Governing Law and Jurisdiction: This Agreement is governed by the laws of India. All disputes related to the tour/package/service and any unresolved disputes or claims arising from it will be subject to the exclusive jurisdiction of the courts in Mumbai (India).

12. Complaint Procedure & Consumer Protection: If a guest encounters any issues during the booking process or their holiday, they should immediately inform Travelojourney's Travel Advisor or Tour Manager. For Customized Holidays, guests should contact their virtual guest relations representative. We will attempt to resolve the issue as quickly as possible. If the issue is not resolved locally, the guest should contact Travelojourney's guest relations emergency number +91 887 997 2211 or write to feedback@travelojourney.com, providing their booking reference number and relevant details. Failing to follow this procedure may affect how we handle your complaint and your rights under this contract. Any unresolved issues must be reported to us within 30 days after the completion of the tour/service. Travelojourney will prioritize resolving the issue, but the timeline will depend on the factors involved. Claims made after 30 days of the tour's completion will not be considered.

13. Applicable Law and Dispute Resolution: Travelojourney is dedicated to engaging in a consumer-friendly dispute resolution process. Both the guest and Travelojourney reserve the right to seek relief in small claims court [Specify Location] as an alternative to arbitration. At least 30 days prior to initiating a complaint against each other, Travelojourney and the guest agree to notify the other party in writing of the dispute and attempt to negotiate an informal resolution in good faith. Guests must send all communication related to such disputes or any other legal notices to 'Travelojourney's corporate office, located at [Specify Address], India.' Travelojourney will respond to the guest's registered email address provided at the time of booking. A notice must include: the party's name and preferred contact information, a brief description of the dispute, and the relief sought. If the parties cannot resolve the dispute within 60 days, either party may proceed with legal action by filing a written Complaint at the Consumer Redressal Commission or the Court of Law. Any legal dispute notices must be sent to Travelojourney's Corporate office at [Specify Address], India.

14. Arbitration: Any dispute arising from or in connection with these Conditions, the subject matter, or any agreement between the guests and Travelojourney, including questions regarding its existence, validity, or termination, shall be referred to an Arbitral Tribunal consisting of a sole Arbitrator appointed by mutual consent of both parties. The Arbitrator shall not be related, directly or indirectly, as an employee, agent, dealer, representative, or have any interest in either party or its business. The arbitration proceedings shall be conducted in English, and the venue for such Arbitration shall be [Specify Location]. The costs involved in the arbitration proceedings shall be borne and paid equally by both parties.

15. Indemnification: The guests shall indemnify and hold Travelojourney harmless in case any legal proceedings, including suits, actions, applications, revisions, writ petitions, execution proceedings, claims, demands, or other legal actions, are initiated against Travelojourney due to the actions of the guest. Guests also agree to indemnify Travelojourney against all third-party claims, actions, damages, and remedies that may arise from their participation in the tour.

16. Disclaimer of Warranties: You expressly agree that your use of, or inability to use, the service is at your sole risk. All products and services provided to you through the service are offered 'as is' and 'as available' without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement. Travelojourney does not guarantee that the service will be uninterrupted, timely, secure, or error-free, nor does it ensure that the results obtained from the use of the service will be accurate or reliable.

17. Attorney/Client Fees: If guests are unsuccessful in any legal action brought against Travelojourney, they must indemnify the company for the full amount of any claim, including but not limited to legal costs, attorney/client fees, etc.

24. Contact Us 

For any inquiries, concerns, or feedback related to your tour experience, payment processing, refunds, our website functionality, or our Terms and Conditions, we encourage you to reach out to us. Our dedicated customer support team is here to assist you and ensure your satisfaction with our services. You can contact us through the following channels:

1. Email: For a prompt and detailed response, please send your queries to Support@travelojourney.com Our support team will address your concerns as quickly as possible.

2. Phone: If you prefer to speak directly with one of our customer service representatives, please call us at +91-9779079470. Our team is available to provide assistance and answer any questions you may have.

3. Postal Mail: For formal correspondence or if you wish to send us any documents, please use the following address: Travelojourney, Plot No 52/210, Cowork Town - 3rd Floor, Astha Enclave, Padmani VT Road, Sector 5, Mansarovar, Jaipur - 302020, India.